Payment and Refund Policy

Last updated: 30 September 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all purchases of Course A visual show production resources offered through showflareel. The resources include detailed guidance on lighting flares, camera angles, stage presentation techniques, and workflows for creating smooth entertainment videos. It covers both one-time access purchases and any subscription-based access to digital materials. The policy is designed for customers in the United Kingdom and explains how payments are handled, when refunds may be available, and the rights available under UK law. It does not cover physical goods or services delivered outside the digital course format.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling. The listed price includes value added tax at the prevailing UK rate where applicable. No hidden charges apply to standard purchases, though optional add-ons such as extended support materials may incur separate fees clearly shown at checkout. Customers outside the UK may be responsible for any import duties or local taxes imposed by their jurisdiction, but showflareel does not collect or remit those amounts.

Accepted Payment Methods, Authorisation and Security

Payments are accepted via major credit and debit cards, bank transfers where arranged in advance, and approved digital wallets. All transactions are processed through secure third-party gateways that comply with UK data protection standards. Payment authorisation occurs immediately upon order submission. showflareel does not store full card details and relies on encrypted tokenisation provided by the payment processor to protect customer information in line with UK GDPR and the Payment Card Industry Data Security Standard.

Order Confirmation and Contract Formation

Once an order is placed and payment is authorised, a confirmation email is sent to the address provided by the customer. The contract is formed at the moment the confirmation is issued. Access credentials or download links are delivered electronically shortly after confirmation. Customers should retain the confirmation for their records as proof of purchase.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations 2013, customers in the United Kingdom generally have a 14-day cooling-off period from the date of contract formation during which they may cancel without giving a reason. For digital content, the right to cancel ends once download or streaming access has begun, provided the customer has given prior express consent to this loss of cancellation rights. Subscriptions may be cancelled at any time, but access continues until the end of the paid period.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available during the cooling-off period where the customer has not yet accessed the digital materials. Once access has commenced, refunds are not provided except in cases of technical failure on the part of showflareel. Promotional or discounted purchases, completed courses, and any bonus materials are non-refundable. Refunds are not issued for change of mind after access has started or for failure to meet personal expectations regarding course content.

Step-by-Step Procedure to Request a Refund

To request a refund, the customer must contact showflareel using the contact form on the Contacts page or by writing to [email protected]. The request should include the order number, date of purchase, and a clear statement that a refund is sought. Supporting information such as screenshots of any technical issues may be requested. Requests must be submitted within the applicable time limits described above.

Inspection, Approval, Rejection and Notification

Each refund request is reviewed within ten working days. showflareel examines whether the customer has accessed the materials and whether any technical issues are attributable to the site. Customers receive written notification of the decision via email. If approved, the refund is processed promptly. If rejected, the reasons are explained together with any available alternative remedies such as extended access.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are returned using the original payment method. Processing typically takes five to ten working days after approval, though the time for funds to appear in the customer account depends on the bank or payment provider and may extend to fourteen days. No fees are deducted by showflareel for processing refunds.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital content is supplied immediately upon purchase, triggering the loss of the standard cooling-off right once access begins. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to the same refund rules as standard purchases, and any free trial periods convert to paid access only after explicit consent.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

In the event of a failed payment, the order is placed on hold and access is suspended until payment is successfully retried. Duplicate charges are investigated and refunded automatically where confirmed. Chargebacks are treated as refund requests and may result in immediate account suspension pending resolution. Suspected fraudulent activity leads to order cancellation and reporting to relevant authorities in accordance with UK law.

Mandatory Consumer Rights That Cannot Be Excluded

This policy does not affect any statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR. Customers retain the right to pursue claims through the courts or alternative dispute resolution schemes if they believe their rights have been infringed. Nothing in this policy excludes liability for death, personal injury caused by negligence, or fraud.

Contact Route, Policy Changes and Last-Updated Date

Questions about this policy should be directed to [email protected] or via the contact form available on the Contacts page. showflareel reserves the right to update the policy to reflect changes in law or business practice. The current version is dated 30 September 2026 and replaces all previous versions. Continued use of the site after any update constitutes acceptance of the revised terms.